Question 1

What is CarCred?

Accepted Answer

CarCred is a comprehensive vehicle history checking service for UK-registered vehicles. We provide DVLA data, MOT history, tax status, HPI checks, and AI-powered insights to help you make informed decisions when buying or selling a vehicle.

Question 2

How does the credit system work?

Accepted Answer

Our service uses a simple credit-based system. You purchase credits in advance, and each HPI vehicle check uses one credit. Basic information like DVLA data and MOT history can be viewed for free, but comprehensive HPI checks require credits.

Question 3

Do credits expire?

Accepted Answer

No, credits never expire. Once you purchase credits, they remain in your account until you use them. This means you can buy credits in bulk to save money and use them whenever you need them.

Question 4

What's included in a vehicle report?

Accepted Answer

Each comprehensive report includes: DVLA vehicle details (make, model, year, color, engine size), current tax and MOT status, complete MOT history with pass/fail records and mileage, HPI check for outstanding finance and insurance write-offs, AI-powered market valuation, reliability score and maintenance recommendations.

Question 5

How much does a vehicle check cost?

Accepted Answer

A single HPI check costs £9.99. However, you can save up to 40% by purchasing credit bundles. Our Starter pack (3 checks) costs £24.99 (£8.33 each), Value Pack (10 checks) costs £69.99 (£6.99 each), and Pro Pack (25 checks) costs £149.99 (£5.99 each). Basic DVLA and MOT data is always free to view.

Question 6

What is an HPI check?

Accepted Answer

An HPI check verifies if a vehicle has outstanding finance, has been reported stolen, or has been written off by an insurance company. These checks are essential when buying a used car to avoid purchasing a vehicle with hidden problems that could cost you thousands of pounds.

Question 7

How accurate is the vehicle data?

Accepted Answer

Our data comes directly from official UK sources including DVLA and MOT databases - the same sources used by mechanics and dealers. While we strive for accuracy, we recommend always conducting a physical inspection before purchasing any vehicle.

Question 8

Can I use CarCred for business purposes?

Accepted Answer

Yes, CarCred is suitable for car dealers, auction houses, and automotive businesses. We offer bulk pricing and volume discounts for businesses that need to check multiple vehicles. Contact us at info@carcred.co.uk for business pricing.

Question 9

How long does it take to get a report?

Accepted Answer

Basic DVLA data and MOT history appear instantly. Comprehensive HPI checks and AI analysis typically complete within 2-3 minutes. You'll receive an email notification when your report is ready, or you can wait on the page for real-time updates.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe. We do not store your card details on our servers.

Question 11

Is it worth paying for an HPI check?

Accepted Answer

If you're buying a used car, absolutely. One in three used cars has hidden history. Outstanding finance alone can cost you the entire car if the finance company repossesses it. £9.99 is cheap insurance against losing thousands.

Question 12

What makes CarCred different from other services?

Accepted Answer

We combine official data with AI analysis. Most services just dump raw data on you. We actually analyze it and tell you what it means - reliability scores, fair market value, maintenance red flags. Plus no subscriptions, credits never expire, and instant results.

Vehicle History Check FAQ - Common Questions Answered

What is CarCred?

How does it work?

Can I trust the data?

How do credits work?

Do credits expire?

Can I get a refund?

What payment methods do you take?

What's in a report?

What's an HPI check?

How fast do I get the report?

Can I see old reports?

How much does a vehicle check cost?

Is it worth paying for an HPI check?

What makes CarCred different from other services?

How accurate is the vehicle data?

Can I use CarCred for business purposes?

Do I need an account?

How do I contact support?

Is my data secure?

Can dealers use this?